Refunds and Returns Policy
The buyer could cancel the order for any reason within 7 days from the date of the placed order. To do so you must notify us in writing (preferably email) within those seven days.
After 7 days, if the order has not been started to manufacture yet at the time of cancellation, we will refund to you all the monies paid by you within 14 days of received funds. If the order has been started to make or already dispatch to you, we will not refund all monies.
The goods must be inspected and any missing items or damage reported within 2 working days.
If the product is received by you and has transit damage to the outer packaging, then this must be noted when signing the carrier’s delivery note or handheld computer. If it is obvious that the complete set has been damaged during transit, then you can refuse delivery and ask for a replacement set to be sent.
If when unpacking the goods and within 48 hours of delivery you find that there is a manufacturing fault or missing parts, then there is no need to return the full set as you can contact our customer service department and they will send out replacement parts.
If the products have been received or dispatched to you, and it is your intention to cancel, then the goods should not be unpacked on arrival and very important must be returned on the original pallet they are supplied on for protection. The goods must also be returned by a reputable carrier to minimise the risk of damage and by arrangement with our transport department. Please call our customer service department to arrange returns. We are not accepting any returns of made to order products. Any additional cost incurred by “Adept Home & Garden Solutions Ltd” to re-deliver any product because of access issues will be reimbursed to “Adept Home & Garden Solutions Ltd” by the buyer prior re-delivery.
While in your possession you must keep any products, you intend to return to us in good condition. You will be responsible if they are lost, damaged, or destroyed whilst they are in your possession as ownership of the goods and title pass to you on delivery.
The goods must be returned to us in good condition and within 10 working days of receipt by you and we reserve the right to check on arrival back at our premises that there is no damage or missing parts.